F&Q

Until when can I make a reservation?

Please make your reservation at least three days in advance.

Please feel free to contact us as we may be able to accommodate you depending on the reservation situation.

Cancellation Policy

It depends on the reservation site, but for those who book directly, 30% will be charged for cancellations made 5 days before, 50% for cancellations made 3 days before, 80% for cancellations made the day before, and 100% for cancellations made on the day or without notice. *Not valid in the event of a natural disaster.

Can I bring pets with me?

Yes, you can keep your pet in a cage on the entrance floor. *Pets are charged 3,500 yen per pet.

Is wheelchair accessible?

Currently, due to the location and structure of the building, we are unable to accommodate barrier-free access. We sincerely apologize for this.

Are pajamas, yukata robes, toothbrushes, etc. provided?

Please prepare these yourself.